Select the Reinstall or Repair button, click Next.Ĭlick Install and follow any prompts provided by the repair tool. Open Control Panel (Start>Settings>Control Panel) Removing the user profile and re-creating the user profile is a pretty big step just for a lost email signature but it's the last resort. If the same user account does not have the issue on a separate PC then we know the problem is isolated to that user profile. OWA signatures will face the same issues as mobile ones. These challenges will occur irrespective of how your users send email, i.e. Creating a signature in Office 365 does have restrictions, which are detailed in this article. The issues with manually building Office 365 signatures. If you keep losing the signature even after creating a new profile, then I would run an Office Repair, and if an Office repair fails, then try to see if the problem happens on a separate computer. Your new Office 365 email signature has now been created. Inside the Mail Setup window, choose Show Profiles.įrom the Show Profiles screen, click the option to Add a profile.įollow the prompts to create the new profile. Right-click the Start menu and open the Control Panel.įrom the Mail Setup window, select the option to Show Profiles.Ĭlick on the profile you want to delete and choose Remove.Ĭlick Yes to confirm in the pop-up window and when it's done, click OK to finalize.įrom the Control Panel, choose User Accounts, followed by Mail. Have you tried removing and re-creating the Outlook profile? Since it is only happening to a single user, I believe the MAPI Profile is corrupt.
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